Hours:   Shift 1: 18:30-03:30 GMT / Shift 2: 03:00-12:00 GMT    

1 Year Contract

London, EC2R (Remote, ad hoc presence for London based training)

Summary of Position

As a Client Service Senior Associate on our APAC Coverage team, you'll be the critical link ensuring seamless support for our tier-1 clients across Asia-Pacific markets. Working independently during London night hours, you'll be the primary point of contact for our APAC clients during their business day, delivering solutions that maintain Pirum's commitment to exceptional service across all time zones.

What makes this opportunity special:

•  Strategic impact: Be the sole London coverage for premium clients during peak APAC trading hours (22:30-07:30 GMT on a split shift).

•  Direct exposure to major financial institutions across Tokyo, Hong Kong, Singapore and Sydney.

•  Accelerated development: Gain comprehensive knowledge across all products with increased autonomy and decision-making authority

•  Enhanced compensation: Night shift premium reflecting the critical nature of this role

•  Collaborative handover culture: Structured communication protocols with London and New York day teams ensuring seamless global coverage

Duties & Responsibilities

Deliver Mission-Critical APAC Support

•  Provide first-line resolution for service requests from APAC clients during their business hours

•  Manage support queues independently, making autonomous decisions while maintaining SLA commitments

•  Execute clear escalation protocols for urgent issues, coordinating with on-call specialists when needed

•  Maintain comprehensive handover documentation for London and New York teams, ensuring continuity across shifts Build Technical Mastery

•  Become the overnight expert on Pirum's product suite, serving as the go-to resource during critical APAC trading windows

•  Troubleshoot sophisticated technical issues independently, leveraging documentation and oncall support

•  Monitor system performance and data reconciliation processes, flagging anomalies promptly

•  Contribute to incident post-mortems and implement preventive measures

Expand Business Impact

•  Develop deep expertise in securities finance collateral workflows across diverse APAC markets

•  Host virtual consultation sessions with APAC clients during their preferred time zones

•  Create knowledge base content and training materials based on overnight patterns and common APAC queries

•  Build strong relationships with regional Client Success and Operations teams across Asia-Pacific

Essential Experience

•  Client service excellence: Proven track record managing complex client relationships in financial services or fintech, ideally with exposure to multiple time zones

•  Securities finance knowledge: Understanding of collateral management, settlement processes, and securities lending/borrowing workflows

• Technical proficiency: Advanced Excel skills plus ability to quickly master proprietary configuration tools and ticketing systems

•  Independent problem-solving: Demonstrated ability to make sound decisions autonomously and escalate appropriately

•  Clear communication: Ability to explain complex technical concepts via phone, email, and ticketing system to diverse stakeholders

Personal Qualities - Night Shift Specific

•  Self-motivated and disciplined: Thrives working independently with minimal supervision during overnight hours

•  Calm under pressure: Maintains composure when managing urgent issues as the sole point of contact

•  Excellent time management: Balances multiple priorities while maintaining detailed handover documentation

•  Resilient and adaptable: Comfortable with the physical demands of night shift work and maintains consistent performance

•  Proactive communicator: Takes initiative to keep stakeholders informed across time zones without prompting

•  Cultural awareness: Sensitive to working with colleagues and clients across diverse APAC markets

Lifestyle Considerations

•   Ability to maintain a consistent night shift schedule (Sunday-Thursday or similar rotation)

•   Strong personal support system to manage work-life balance during non-traditional hours

•   Interest in developing long-term career in global operations or follow-the-sun support models

Strong candidates may have:

•   Prior night shift or rotational shift experience in financial services operations

•   Experience with Pirum products or similar collateral management platforms

•   Background in middle office, trade support, or operations covering APAC markets

•   Multilingual capabilities (Japanese, Mandarin, Cantonese advantageous)

•   Understanding of APAC market structures, holidays, and settlement cycles

 Application Details:

• Contract Start Date: 1 April 2026

• Questions? Contact our People Team for additional information about this role

We encourage applications from all team members, regardless of:

• Educational background or career path

• Work experience level or industry background

• Personal circumstances or working preferences

• Any other aspects of identity or background

At Pirum, we're committed to building an inclusive workplace where everyone can thrive. We particularly welcome applications from underrepresented groups and individuals who may not see themselves reflected in traditional marketing roles.

*Employee Referral Program terms and conditions apply